If the product is purchased online from any third party online store, you have to contact them for warranty claims or returns. To file a warranty claim in your region, you have to visit the place of purchase. I recommend you to update the firmware for MX Master 2S by using the below link to get this issue resolved As the issue still persists, we will have this sorted out. I really appreciate your effort in trying the troubleshooting steps. I understand your situation and this is not the experience that we want you to have with our products. I see that you are facing issues with MX Master 2S receiver which is not working as expected. We regret to inform you that the delay was due to the system migration. Our sincere apologies for the delayed response. and I am taking ownership of your ticket. Thank you for contacting Logitech Customer Care. The event contains the vendor-specific error code. Turn airplane mode on/off in Windows AND turn mouse off/onĪbout once a week Event log entry Log Name: SystemĪ hardware error occurred.Add the mouse again as a bluetooth device in Windows 10.Device is still connected according to Windows.Suddenly, mouse cursor no longer moves when moving the mouse.Connected via Bluetooth to Windows 10 laptop as device 2.It is unclear whether this is a mouse or a Windows 10 update issue. In recent weeks/months, I see occasional disconnection issues.
I am using a Logitech MX Master 2S mouse since a while.
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